We want every KAYA customer to be delighted with their order. Please inspect your item as soon as it arrives.
Personalised and made-to-order pieces
Items made to your individual measurements or personalised specifications cannot normally be returned or exchanged because they were created especially for you. This does not affect your legal rights if an item is faulty, damaged or not as described.
Problems with an order
If your order arrives faulty, damaged, incorrect or not as described, contact us within 14 days of delivery. Please include your order number and clear photographs of the item and packaging.
Approved returns
Do not send an item back before contacting us. We will provide return instructions after reviewing your request. Items must be unworn, unused and returned with their original tags and packaging.
Refunds
Once an approved return has been received and inspected, we will notify you. Approved refunds will be returned to the original payment method. Your bank or payment provider may require additional time to process the refund.